Warranty

Our customer support team is always ready to assist with any questions or issues, offering prompt and friendly service.  We're committed to providing continuous and reliable support every step of the way.

FAQ

1. How to Delete Photos on Your Frame

  1. Open the Settings on your frame.
  2. Press the “Manage photos” menu
  3. Press “Delete photos”
  4. Tap to select the photos you want to delete
    • Note: Use the square icon in the top right corner to select or de-select all photos at once
  5. To delete the selected photos, press the garbage/trash icon in the top right corner of the frame itself and confirm by pressing "Delete photos".

2. How To Transfer Photos via USB Cable

    1. Connect your frame to your computer with a USB cable
    2. On your frame, go to Settings -> Manage photos -> Transfer from computer
    3. Toggle the feature on, and your computer will detect the frame
      The frame can usually be found by going to This PC in File Explorer.
      this pc.jpg
    4. Start copying photos from your computer to the frame's DCIM folder

    Simply let the frame import all the photos to its slideshow and avoid disconnecting the cable until all the photos have been transferred.

3. Frame Won't Boot / Startup Errors

If a frame has been unplugged while running, or if there has been a power outage or power surge, problems can occur with the display of the frame. It can show as flickering on the screen, as lines going across the screen or it can freeze the display entirely. If your frame has an issue with its screen, please take a look at the troubleshooting steps below.

1. Reboot and unplug the frame: Try to power off the frame from the menu of the screen if possible. Then unplug the power cord for the frame in both ends (from both the frame and from the outlet) for 5 minutes before plugging it back in again.

2. Try Another Power Outlet: Please try to plug the frame into a different power outlet to eliminate the outlet as the potential culprit.

3. Try Another Power Cord: If you own a similar or identical power cord(e.g. from another Frameo device), please try to use that with the frame to see if the cord could be the culprit.

4. Reset Frame: As a last resort, you can try to reset the frame using the small reset hole on the back of the frame. Use a small object (e.g. a toothpick) to push the reset button in the hole. Hold it for 5 seconds before releasing.

Please notice that this will delete all friends, settings, and photos from your frame. If you have a backup of your frame, you can use this to restore the frame afterward.